Approximately one to two weeks after donating you will receive an email from KEXP and Cuseum with a download link to install your new digital donor benefits card! Check out our Donor Card FAQs for a video tutorial on how to install your new card.
In order to maximize the impact of your gift, KEXP cannot accommodate size exchanges of clothing items
Of the thousands of thank you gifts KEXP mails out, a handful end up breaking en route to their new owners. If this happens to you, email firstname.lastname@example.org or call 206-520-5843. We'll mail you a new one as soon as possible, and thanks in advance for your understanding.
Give Donor Services a call at 206-520-5843 and we'll update your payment plan with your new information. Because we do not store credit card numbers, we always need the entire card number, expiration date and security code in order to update your payment plan. If for any reason your card was not able to process, but the card information has not changed, please still call Donor Services to provide the full credit card information so that we can manually catch you up on missed payments. Please do not email your credit card number to us.
If you have changed your mailing address, email address, or phone number, please email email@example.com or call 206-520-5843.
Would you like to no longer receive paper mail or email from KEXP? No problem! Please email firstname.lastname@example.org or call 206-520-5843 with your request to limit paper mailings or emails.
Please note that email is the primary form through which KEXP sends special event invitations, including VIP Club Concert invites. If you are a VIP Club donor, please consider remaining opted into KEXP emails in order to receive these invites.
Yes, your gift to KEXP is fully tax-deductible to the extent allowable by U.S. law, minus the fair market value of any thank you gifts requested. We will send you an acknowledgement letter for your contribution which can be saved for tax purposes. KEXP is not a tax-deductible charity in Canada. Tax statements are available by request.
If you made an error when making your donation:
Refunds will be returned using the original method of payment. Please contact Donor Services at email@example.com or 206.520.5843
Sometimes, your gift and our renewal notices cross in the mail. Please disregard the extra reminder and thank you for your continued support! If you are concerned, please contact firstname.lastname@example.org or call 206-520-5843.
For all contact information, including email addresses, mailing address and driving directions, check out our contact page .