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Frequently Asked Questions about Donating to KEXP

In this section, you will find answers to frequently asked questions about donating to KEXP. If you don't find what you're looking for, please email the Donor Services team or call 206-520-5843. We're happy to help!



Donation Basics
When do I renew my support each year?
Why did I receive a reminder when I already sent my contribution?
Is my contribution tax-deductible?
How can I change or update my credit card information?
How can I change my contact information?
How can I include KEXP in my estate plans?
Can I gift my donor benefits to someone else by making a donation in their name?

Donor Benefits
What is the recommended contribution to receive donor benefits?
When will I receive my KEXP Donor Benefits card?
When can I expect my thank-you gift to arrive?
Is there a sizing chart to reference for choosing my t-shirt size?
Can I exchange my thank-you gift for a different size?
Help! My thank-you gift arrived damaged!
What are VIP Club Concerts?

Mail and Publications
Will KEXP give out my mailing address, phone number or email address?
How do I change my mail preferences?

Matching Gifts and Workplace Giving
My employer participates in the employee matching gift program. How do I enroll?
What is the difference between donating through my workplace giving program and donating directly to KEXP?

General
What is the best way to contact KEXP?
How can I get a KEXP bumper sticker?



When do I renew my support each year?
You will be asked to renew your support for KEXP one year from the date of your last renewal contribution, which is the date listed at the bottom of your Donor Benefits card. We'll begin sending you renewal notices by mail and email a few months before that time. When you make a gift to the station in response to one of these renewal notices, you’ll receive a thank-you letter with a new Donor Benefits card and you’ll receive no additional renewal notices. You can help more of your gift support the programming you love by responding early to these the renewal requests. If you have any questions, please call 206-520-5843 or email us.

Why did I receive a renewal reminder when I have already made my contribution? Sometimes, your gift and our renewal notices cross in the mail. Please disregard the extra reminder and thank-you for your continued support! If you are concerned, contact Donor Services at 206-520-5843 or email us.

When will I receive my KEXP Donor Benefits card? Your Donor Benefits card, as well as a letter acknowledging your gift, will be mailed out upon the first payment received for your donation. If you make this donation during a drive, it will be mailed about 3-4 weeks after the drive.  During other times of the year, it will be mailed within 1-2 weeks of your donation.

How can I change or update my credit card information? Just give Donor Services a call at 866-903-KEXP (5843) or 206-520-5843 and we'll take down the new information. Because we do not store credit cards numbers, we always need the entire card number, expiration, and security code in order to update your payment plan. If for any reason your card was not able to process, but the card information has not changed, please still call Donor Services to provide the full credit card information so that we can manually catch you up on missed payments. Please do not email your credit card number to us.

Will KEXP give out my mailing address, phone number or email address? For KEXP’s complete privacy policy please click here. Please note that while KEXP does reserve the right to use donor information for marketing purposes, KEXP currently does not nor have any plan to rent, trade, or sell donor information.

How can I change my contact information? If you have changed your mailing address, email address, or phone number,  please email us or call 206-520-5843 with both your old and new contact information.

How do I change my mail preferences? Please email us or call 206-520-5843 with your request to limit paper mailings or emails.

When can I expect my thank-you gift to arrive? If you requested a thank-you gift and made your donation during the month of a drive, it will be mailed within 4-8 weeks. For other times of the year, thank-you gifts will be mailed in 2-3 weeks.  If it has been longer than that, please contact Donor Services at 206-520-5843 or email us, and we're happy to investigate. Please keep in mind, a payment must be made on your donation (either the lump sum amount, or the first payment of an installment plan) in order for your thank-you gift to be triggered into the queue for mailing.  In addition, we rely on volunteers to package and ship thank-you gifts, so we appreciate your patience!
If the thank-you gift you chose is a Live at KEXP CD, please note that this CD is typically released in late summer/early Fall, and so it’s possible that it is still in production when you choose it!  We will mail it to you as soon as we receive it in-house, before its release date in stores.

Is there a sizing chart to reference for choosing my t-shirt size? Yes! Click here to view the current sizing chart for the t-shirts that we offer. This chart can also be accessed on the donation page, at the point you are choosing your thank-you gift.

Can I exchange my thank-you gift for a different size? In order to maximize your gift to support programming, KEXP cannot accommodate size exchanges of clothing items. 

Help! My thank-you gift arrived damaged! Of the thousands of gifts KEXP mails out after each drive, a handful end up breaking en route to their new owners. If this happens to you, call 206-520-5843 or email us with your name and mailing address. We'll mail you a new one as soon as possible, and thanks in advance for your understanding.

Is my contribution tax-deductible? Yes, your gift to KEXP is fully tax-deductible to the extent allowable by U.S. law, minus the fair market value of any thank-you gifts requested. We will send you an acknowledgement letter for your contribution which can be saved for tax purposes. KEXP is not a tax-deductible charity in Canada. Tax statements are available by request.

My employer participates in the employee matching gift program. How do I enroll? You may be able to double the impact of your donation to KEXP by participating in your company’s Matching Gift Program. As a registered 501(c)(3) non-profit organization, KEXP is eligible for many employers' Corporate Matching Gifts programs, and is acknowledged as “Friends of KEXP” or through the University of Washington as part of an educational institution. Simply obtain a matching gift form from your Human Resources Department and send it to: KEXP, Attn: Matching Gifts, 113 Dexter Ave N, Seattle, WA 98109. If you need to obtain KEXP 501(c) (3) number, please call 206-520-5843 or email us

What is the difference between donating through my workplace giving program versus directly to KEXP?  Workplace giving programs maximize your gift to KEXP because your employer automatically matches your gift to KEXP! Because Workplace Giving automatically matches the full amount of your gift, donations made through workplace giving are not legally eligible for thank-you gifts.  Please contact donor services at 206-520-5843 or email us with any questions or concerns as you decide which route is best for you.

What is the best way to contact KEXP? For all the contact information, including email addresses, mailing address and driving directions, check out our contact page.

What is the recommended contribution to receive donor benefits? At KEXP, we appreciate gifts of all sizes, and so you will receive donor benefits for a gift of any amount.

How can I get a KEXP bumper sticker? The KEXP bumper sticker is mailed with all first-time or renewing donations. If you are already a donor and need an additional sticker, please call 206-520-5843 or email us and we'll mail you a shiny new one. If you are not a KEXP donor, you may pick up a free sticker at the station any weekday between 9am and 5pm or by sending a self-addressed stamped envelope to KEXP, Attn: Stickers, 113 Dexter Ave N, Seattle, WA 98109.

Can I gift my donor benefits to someone else by making a donation in their name? Yes, you can make your donation a gift in the name of someone else who will then receive the donor benefits. To do so, we will need both your and the gift recipients information! This is done easiest over the phone, so please call 206-520-5843to arrange this, rather than proceeding with the donation online.

What are VIP Club Concerts? KEXP thanks donors who make one annual gift of $500 or more by extending invitations to attend exclusive VIP Club Concerts. If you would like more information about joining one of KEXP's donor clubs, please email or call 866.903.KEXP.

How can I include KEXP in my estate plans? A planned gift for KEXP can be an outright gift, a life income gift, or a charitable bequest, and it can be made during your lifetime or at the time of death. For detailed information about including KEXP in your estate plans call Leesa Schandel, KEXP’s Development Director at 206-520-5817 or email Leesa.

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